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VERIFIED on Tue Nov 11, 2008
Updated
Tue Feb 10, 2009 -Viewed
1067 timesFavorited
3 timesRated
14 timesHours: | Dinner: Mon - Sun 5:00PM - 9PM |
| Lunch: Mon - Fri 11:30AM - 3:00PM | |
| limited menu: 3:00PM - 5:00 PM |
Parking:
street, lotYour Review
Reviews
The worst service I've ever encountered in 48 years of eating out. Truly, I was astounded at the level of ineptitude. The wait person blew it, the manager was an idiot and then lied to the customer--always a bad policy. She tried to tell me she reported to no one when I asked for her supervisor's name.
The food: well, as a certified chef's apprentice I've had better Italian and worse. It's okay. It's not worth the wait and the poor service. Truly world class bad service. The manager actually said that what happened during the employees' meals was worse than we could imagine, while we were eating our dinner. Who does that? There's a reason people earn college degrees... |
From the moment you walk in the door and suck in those wonderful aromas of Italian cheeses and sauces, the wood-fired ovens, and of course lots of garlic, the dining experience just gets better and better. A terrific wine selection, the fresh baguettes dipped in garlic & olive oil, fresh salads, interesting appetizers, versatile menu. Yes, sometimes the service is slower than we'd like, but that seems to happen only on nights when the Lebanon Opera House has something exciting going on and the entire Upper Valley shows up. Otherwise, the service is adequate and friendly (many of the servers have worked there neary since the beginning). Don't let one or two less-than-perfect experiences dissuade you from trying again. They really are one of the best Italian restaurants in the UV.
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LOVE Three Tomatoes! The food is amazing, and as a vegetarian, it's awesome that they always have a vegetarian pasta option, as well as an excellent array of salads. I am addicted to the bread and the oil, which they saturate with minced garlic (awesome!). I'll admit, the service at the lunch hour is nothing to write home about sometimes, but at night, when the women that have been serving and hosting there for over a decade are working, it's a beautiful display of fast, friendly service, and extra touches. I had one bad meal there ever with a new waitress and it was dealt with promptly, professionally, and kindly... Also, I've never seen that waitress again, so that tells you how seriously they take service issues. The setting is beautiful, I love the patio, and I have tried so many new things there, simply because I trust in the quality of their food. The "chickens" of wine are great, the decor and menu original... This is the UV's best Italian.
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During our visit, the food was on the salty side and one dish had an odd combination of tomato sauce, shrimp and kalamata olives. They went a bit over board on the olives so the dish had a predominately salty flavor which overpowered the shrimp and tomato sauce. The pasta is overcooked and salty. The service was awful with our server apologizing everytime she came to our table. They have a decent wine list but that doesn't excuse the poor quality of food. More than likely, we won't be patrons of Three Tomatoes unless it's a unanimous vote by friends to go.
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Poor customer service and mediocre food marks this place off my list. I am not used to a waitress taking my money without saying, "I will be back with your change?" Instead, our surly server (who seemed annoyed once we ordered a very small lunch) said, "Do you want change?" No, I will not tip someone over $6 for doing 'nothing.'
I really have no idea why this place is 'supposed to be' so fantastic. I guess it's the lack of competition. |
I had the poorest service here out of any restaurant I've been to in the Upper Valley. The hostess genuinely didn't care about us and treated us like dirt. I'm never going back.
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